Writing Professional Emails

1. Introduction to Emails, and The Business of Emails
   • What is Email Etiquette
   • Essential Rules For Business Writing
2. Key Factors in Planning an Effective Email
   • How to Plan an email – questions, audience, intended action
   • Practice Exercise: Planning an Email
3. Organizing The Email Based on Intent
   • Different Types of Email Structures
   • Practice Writing: Formal & Informal Emails
4. Using Effective Subject Lines & Messaging
   • Getting Action From Recipients
   • Building Relationships With Recipients
   • Practice Writing: Identifying Communication Styles, & Writing Effective Emails
5. Clear, Concise & Comprehensive Messages
   • Getting the Grammar and Spellings Right
   • Formatting Emails for Success
   • Using Appropriate Language for Maximum Impact
   • How To Improve Readability of Emails
6. Writing Difficult Messages Effectively
   • How to Deliver Negative News
   • How to Provide Constructive Feedback
   • How to Write to Difficult Customers/Colleagues
   • Exercise: Writing Difficult Messages
7. Useful terms, phrases, and terminology to use in emails
   • Choosing the correct Terms & Phrases in Emails
   • How To Summarize Key Information in Emails
8. Customizing the Emails for different types of Readers & Recipients
   • Understanding the Key Points to consider in Writing Emails
   • Exercise: Picking the Correct Type of Email based on Reader, and writing them
9. The Final Editing & Review Before Sending the Emails
   • Key Editing Features
   • What to Review in Emails
   • Fixing Grammar, Punctuation & Tone

Why should you join a soft skills course Singapore? Read our in-depth article.

Learn the Art of Writing Professional Emails That Make an Impact! All business communications are done with Email, and becoming email savvy is essential in today’s world. Attend a 1 day practical session full of exercises, examples that will make it easy to understand and implement.

At the end of the training, you will be able to:

• Write professional, clear,  effective emails that are to the point,  precise and grammatically correct.
• Have a solid understanding of the importance of professional email etiquette.
• Create a perfect structure of Business Emails
• Have a clear structure, organization, planning, and execution required to draft and send perfect emails that deliver.

Improve Communication Skills, Presentation & Public Speaking Skills, Time Management Skills To Succeed in any organization.

Must have knowledge of writing & sending basic emails.

All Professionals, Executives, Managers, Technicians, Front Line and Supervisory staff. Anyone involved in writing, answering emails, and attending to customers, prospects, government officials, clients

Methodology: Practical Examples, lectures, examples, exercises, self-analysis, group exercises, critique sessions by the trainer, and in groups and individually.