IT Infrastructure Library (ITIL) is the world's most widely adopted approach for IT Service Management.  It provides a practical, simple, easy to use framework for identifying, planning, delivering and supporting IT services to the business.

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

ITIL V3 Foundation Course Outline

•  An Introduction to IT Service Management
• Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Technology and Architecture

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Upon successful completion of this ITIL Foundation Training course, students will be able to describe the: 

• History and basic concepts of ITIL.
• Continual Service Improvement phase of the IT Service Lifecycle.
• Service Operation phase of the IT Service Lifecycle.
• Various functions of the Service Operation Lifecycle phase of the IT Service Lifecycle.
• Service Transition phase of the IT Service Lifecycle.
• Service Design phase of the IT Service Lifecycle.
• Service Strategy phase of the IT Service Lifecycle.

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3 easy ways to register:

• Register online at www.intellisoft.com.sg/_registration.php
• Email your details to training@intellisoft.com.sg
• Call Kamni at +65 9066 9991

Please call +65 6296 2995 or email training@intellisoft.com.sg for any questions.

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Website: www.intellisoft.com.sg
Click Here to Register for ITIL Foundation Training at Intellisoft Training NOW!
Corporate or Customized Training Available for all Courses
If you have a group of 8-15 or more participants, we can tailor make an in-house training program for your needs, based on the requirements of the target audience, their background, and the available time.
Simply contact Kamni at +65 6296 2995 to discuss your unique training needs. She will assist you with a training needs analysis, and suggest custom in-house training for your organization.